Mark Yost in the 10/14 Wall Street Journal article
discusses the benefits of using text-messaging based services to provide customer security and satisfaction at NFL events.
One continuing problem, he said, is that about 45,000 of the Eagles' 70,000 fans come through the gates in the 45 minutes just before kickoff. Obviously a few troublemakers get through, so the Eagles have two systems to help corral them.
The Linc was the first NFL stadium to have a text-messaging system that allows fans to anonymously report trouble. They simply text their section and seat number and security comes down. "I have 3,000 people on my staff, but with anonymous texting I have 70,000 eyes that can help me, as well," Mr. Bonacci said.
The text-messaging system used by the Philadelphia Eagles and 14 other NFL teams is GuestAssist.