NEW YORK (January 2, 2009) -- When the 2009 Soccer Operations Seminar runs January 20 - 23, 2009 in Los Angeles, GuestAssist by Qtags will be in the starting lineup. Major League Soccer has selected GuestAssist to improve attendees' experience at the annual event, attended by soccer professionals throughout the industry as well as various corporate partners.
GuestAssist provides instant two-way, text messaging-based communication between event attendees and event staff, allowing for improved management of safety, security and guest services. MLS is discussing implementing GuestAssist into events throughout the 2009 season. Seminar participants can register their mobile device now and get the 2009 Soccer Operations Seminar mobile agenda on their phone. To register, simply text MLS to 78247 and Guest Assist will keep you posted with important information and program updates.
"Our soccer fans are our most valuable assets, and providing each guest with the safest and best possible experience watching their team is paramount in our objectives," said Evan Dabby, MLS Senior Director of Operations. "GuestAssist is an industry leader in providing fan-based communication services, with a proven track record in facilities across the National Football League and Major League Baseball."
GuestAssist provides a simple text message code that permits fans to send questions, concerns or requests via their mobile phones to a stadiums Command and Control Center. The number can be communicated to fans via stadium signage, public address announcements and other means.
A single staff member can handle and respond to incoming
requests through GuestAssists customized software interface. The operator can
send reply messages directly to the fans phone to answer questions or obtain
more information, and, if necessary, can quickly dispatch safety/security,
medical or guest services staff to the appropriate location.
"Attendees at the Soccer Operations Seminar will be able to experience GuestAssist live during the entire event," said Jeremy Konko, VP Operations for Qtags, "and we're excited to share this opportunity with the sport in support of its growing fan base."
The 2008 seminar featured presentations on stadium operations, game operations, game production, security & safety, and staff training, as well as tours of local professional sports facilities. Past participants have included all MLS teams, CONCACAF, United Stated Soccer Federation, The FA, Bundesliga, the United Soccer Leagues (USL), and many other corporate partners and professional associations.
Houston-based Qtags is a member of the Stadium Managers Association and the International Association of Assembly Managers.
GuestAssist is a web-based communications service that enables one-to-one text messaging communications between fans and guests and central stadium or facility operations. GuestAssist is currently licensed for use at venues across the U.S. such as:
Yankee Stadium (New York Yankees)
Georgia Dome (Atlanta Falcons)
Lincoln Financial Field (Philadelphia Eagles)
Cleveland Browns Stadium (Cleveland Browns)
Heinz Field (Pittsburgh Steelers and University of Pittsburgh)
M & T Bank Stadium (Baltimore Ravens)
Giants Stadium (New York Giants and New York Jets)
FedEx Field (Washington Redskins)
Ford Field (Detroit Lions)
Oakland-Alameda Country Coliseum (Oakland Raiders)
Texas Stadium (Dallas Cowboys)
Invesco Field (Denver Broncos)
Ralph Wilson Stadium (Buffalo Bills)
Gillette Stadium (New England Patriots)
Lucas Oil Stadium (Indianapolis Colts)
About Major League Soccer
Headquartered in New York City, Major League Soccer is the top-flight professional soccer league in the United States and features many stars from the U.S. and around the world. Set to kick off its 14th season in March, the 15 teams in MLS are: Chicago Fire, Colorado Rapids, Chivas USA, Columbus Crew, D.C. United, FC Dallas, Houston Dynamo, Kansas City Wizards, Los Angeles Galaxy, New York Red Bulls, New England Revolution, Real Salt Lake, San Jose Earthquakes, Toronto FC and expansion franchise Seattle Sounders FC. A Philadelphia expansion team will debut in 2010. For more information about MLS, log on to the League's official website at www.MLSnet.com.
About Qtags, LLC
Qtags, LLC provides mobility solutions to stadiums, arenas, conference centers, government agencies, and corporations throughout the United States, Canada and the Caribbean. Learn more at www.GuestAssist.net.