Please
join me on November 11, 2009, in a tribute and honorary salute to all
of the men and women serving in all branches of the U.S. Military - Army, Navy, Marines, Air Force or Coast Guard. Thank you all for your tireless dedication to keeping our country safe.
Sincerely - qtags President, Jeremy Konko
Proud US Navy Veteran
The Ministry of Education is using text-messaging by qtags to deliver SEA results to parents & students, and to encourage registration for classes & additional testing. The program, created by imedia goes live in the Summer of 2009 and is the first of series of planned programs with the Ministry of Education in Trindad & Tobago and other locations in the Caribbean.
qtags text messaging works on a shared short-code 78247 and is operational throughout North America and the Caribbean.
GuestAssist is pleased to announce that the Montreal Alouettes of the Canadian Football League will be the first CFL team providing their unique fan texting service to fans at Percival Molson Stadium this coming season. The Alouettes join a growing list of teams and venues that are using GuestAssist to deliver an elevated game day experience for ticket holders. These include stadiums and arenas in the NCAA, NFL, MLB, NHL, MLS and now the CFL.
"We are very pleased with our growth
in Canada with end users from the NHL, MLS and now CFL adopting GuestAssist.
GuestAssist allows guests to use their cell phones to text a venue
specific keyword into stadium operations, opening a discreet conversation.
Issues relating to security, medical and guest services can be qualified
quickly and the appropriate personnel can be dispatched to serve the
guest", said GuestAssist founder Jeremy Konko.
"Montreal Alouettes fans are passionate about their team and football. Ownership is committed to providing the best game day experience possible and believe that GuestAssist will help us deliver on that commitment. Our guests are our most valued asset and we believe the GuestAssist platform opens a new communication channel that will support and grow that valued relationship ", said Mark Weightman, VP, Operations and Events.
“GuestAssist gives large venues such
as stadiums, arenas and theme parks a proven tool for communicating
with customers and managing and responding to operational needs and
ticket holders’ requests,” Konko said. “Text messaging is the
ideal communications vehicle in loud stadiums and it allows for secure,
anonymous communication and real-time response.”
GuestAssist will also provide the Alouettes
with post-event reporting and analysis of guests’ concerns to help
the team’s front office improve staffing, fine-tune security procedures
and better understand fans’ common questions and further concerns.
Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About the Montreal Alouettes
A charter member of the Canadian Football
League, the Montreal Alouettes were founded in 1946 and have won five
Grey Cups. The East Division's most successful team over the last decade,
the Alouettes have won six division titles since 2000 and are the current
defending division champions. The Alouettes play their home games at
Montreal's Percival Molson Stadium. For more information, visit MontrealAlouettes.com.
About GuestAssist
GuestAssist is an enterprise feedback management platform that gives your customers easy access to you, and gives you a vehicle to engage them. It is text and web-based and allows stadiums, conferences, event managers and hoteliers to talk to their guests via text messages using their own mobile phones. GuestAssist is currently licensed for use at venues across North America, such as:
• Yankee Stadium (New York Yankees)
Houston, TX (PRWEB) April 2, 2009 -- Auburn University Athletics has selected GuestAssist - the industry-leading spectator communication system - for use at Jordan-Hare Stadium beginning this fall.
GuestAssist - a service of Houston-based qtags - provide instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services.
Auburn is the first NCAA school to implement GuestAssist, which is currently used by a number of major sports franchises and facilities throughout North America.
"On football Saturdays, Jordan-Hare Stadium becomes Alabama's fifth-largest city, with more than 87,000 fans in attendance," said Auburn Associate Athletic Director Jeff Steele. "Maintaining safety and security and providing responsive customer service to Tiger fans is a priority for the university, and GuestAssist will improve our ability to do that efficiently and effectively.
"We selected GuestAssist because of its proven track record in the National Football League and Major League Baseball, and we're proud to be the first college in the U.S. to offer the service."
GuestAssist provides a simple text message code that will permit Auburn fans to send questions, concerns or requests via their mobile phones to the command and control center at Jordan-Hare Stadium. The number will be communicated to fans via signage, public address announcements and other means.
A single staff member can handle and respond to incoming requests
through GuestAssist's customized software interface. The operator can
send reply messages directly to the fan's phone to answer questions or
obtain more information, and, if necessary, can quickly dispatch
safety/security, medical or guest services staff to the appropriate
location.
"GuestAssist gives large venues such as stadiums, arenas and theme
parks an additional layer of security to serve their operational needs
and the ticket holders' well being," said Jeremy Konko, founder of
GuestAssist. "Text messaging is the ideal communications vehicle in
loud stadiums like Jordan-Hare, and it allows for secure, anonymous
communication and real-time response."
GuestAssist will also provide Auburn with post-event reporting and analysis of guests' concerns to help the team's front office improve staffing, fine-tune security procedures and better understand fans' common questions and further concerns.
Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About GuestAssist
GuestAssist is an enterprise feedback management platform that gives
your customers easy access to you, and gives you a vehicle to engage
them. It is text and web-based and allows stadiums, conferences, event
managers and hoteliers to talk to their guests via text messages using
their own mobile phones. GuestAssist is currently licensed for use at
venues across North America, such as:
About qtags llc
qtags llc designs and provides mobility solutions that ENGAGE
customers, call them to ACTION and help them REMEMBER the message.
qtags offers program solutions to stadiums, arenas, conference centers,
government agencies and corporations throughout the United States,
Canada and the Caribbean. Learn more at www.GuestAssist.net.
Houston, TX (PRWEB) March 30, 2009 -- Canucks Sports & Entertainment, parent company of the National Hockey League's Vancouver Canucks, have selected the industry-leading GuestAssist spectator communication system for use at General Motors Place.
GuestAssist provides instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services. The Canucks are the first NHL team to implement GuestAssist, which is currently used by a number of major sports franchises and facilities throughout the U.S.
"Canucks Sports and Entertainment is dedicated to ensuring our guests at General Motors Place have an outstanding fan experience," said Chris Zimmerman, President and CEO, Canucks Sports & Entertainment. "GuestAssist will improve our ability to provide a safe, secure and responsive environment for Canucks fans at General Motors Place. GuestAssist is an industry leader in stadium communication services, with a proven track record in a wide range of facilities that host professional and college sports and we believe this new service will allow our fans to better enjoy the game."
GuestAssist provides a simple text message code that will permit fans to send questions, concerns or requests via their mobile phones to the command and control center at General Motors Place. The number will be communicated to fans via signage, public address announcements and other means. A single staff member can handle and respond to incoming requests through GuestAssist's customized software interface. The operator can send reply messages directly to the fan's phone to answer questions or obtain more information, and, if necessary, can quickly dispatch safety/security, medical or guest services staff to the appropriate location.
"With GuestAssist, venues such as stadiums, arenas and theme parks have an efficient and cost-effective layer of security to serve their operational needs and the ticket holders' well being," said Jeremy Konko, founder of GuestAssist. "We're proud of the many positive success stories we hear from venues that are able to respond more quickly and effectively to fans' concerns and needs."
GuestAssist will also provide the Canucks with post-event reporting and analysis of guests' concerns to help the team's front office improve staffing, fine-tune security procedures and better understand fans' common questions and further concerns. In addition to the Canucks, GuestAssist is expanding its customer base to a wide range of other major college and professional sports venues and even non-sports events such as concerts and festivals, Konko said. Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About GuestAssist
GuestAssist is an Enterprise Feedback Management platform that gives
your customers easy access to you, and gives you a vehicle to engage
them. It is text and web-based and allows stadiums, conferences, event
managers and hoteliers to talk to their guests via text messages using
their own mobile phones. GuestAssist is currently licensed for use at
venues across the U.S. such as:
About qtags, llc
qtags llc designs and provides mobility solutions that ENGAGE
customers, call them to ACTION and help them REMEMBER the message.
qtags offers program solutions to stadiums, arenas, conference centers,
government agencies, and corporations throughout the United States,
Canada and the Caribbean. Learn more at www.GuestAssist.net.
When Yankee Stadium opens in April 2009, GuestAssist by qtags will be in the starting lineup.
The New York Yankees, Major League Baseball's most storied franchise, have selected GuestAssist to improve fans' game-day experience at the state-of-the-art facility, currently under construction in the Bronx.
GuestAssist provides instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services. The Yankees are the first Major League Baseball team scheduled to implement the system for the upcoming season.
"GuestAssist is the clear industry leader in stadium communication
services, with a proven track record in facilities across the National
Football League," said Yankees Chief Operating Officer Lonn A. Trost.
"We believe it will make a big difference in our guest services,
enabling us to provide the best possible experience for Yankees fans
watching their team play in Yankee Stadium."
GuestAssist will provide a simple text message code that will permit fans to send questions, concerns or requests via their mobile phones to Yankee Stadium's Command and Control Center. The number will be communicated to fans via Stadium signage, public address announcements and other means.
A single staff member can handle and respond to incoming requests through GuestAssist's customized software interface. The operator can send reply messages directly to the fan's phone to answer questions or obtain more information, and, if necessary, can quickly dispatch safety/security, medical or guest services staff to the appropriate location.
GuestAssist will also provide the Yankees with post-event reporting and analysis of guests' concerns which will help the Yankees improve staffing, fine-tune Yankee Stadium security procedures and better understand Yankees fans' common questions and further concerns.
Trost further stated, "This key feature will allow us to identify issues and make adjustments, all based on the input we receive from fans. It could be anything from where to station support personnel to improving directional signage. GuestAssist's post-event reporting will enable us to see trends and respond as needed."
GuestAssist has a number of new features under development to expand the system's capabilities, said Jeremy Konko, chief operating officer of qtags. But it has already had a major positive impact for professional sports franchises using it.
"One of the best GuestAssist stories we've heard is one about season ticket holders who traveled two hours to a game only to find they had left their tickets at home," said Konko. "They used GuestAssist to quickly contact Guest Services and were helped within minutes. That's the kind of situation that used to cause a great deal of frustration for guests. Now, for teams like the Yankees and others who are using GuestAssist, it's an opportunity to showcase excellent customer service."
In addition to the Yankees, GuestAssist is expanding its customer base to a wide range of other major college and professional sports venues and even non-sports events such as concerts and festivals, Konko said.
Houston-based qtags is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About GuestAssist
GuestAssist is a web-based communications service that enables one-to-one text messaging communications between fans and guests and central stadium or facility operations. GuestAssist is currently licensed for use at venues across the U.S. such as:
About qtags, llc
qtags llc provides mobility solutions to stadiums, arenas, conference
centers, government agencies, and corporations throughout the United
States, Canada and the Caribbean. Learn more at www.GuestAssist.net.
From the Democrat & Chronicle - 10/31/08:
In an effort to make Ralph Wilson Stadium more fan friendly, the Bills will debut a text-messaging system Sunday when they host the New York Jets that will allow fans to report problems or emergencies in their sections via their cell phone.
The system, called GuestAssist, will allow fans to send text messages to stadium personnel who can then assist them with their problem, be it a health emergency or dealing with an unruly fan sitting next to them.
"We're always looking to do new things, and this just kind of made sense," said Andy Major, the Bills executive director of marketing
From 10/20 RCR Wireless article -- GuestAssist noted as short-code application providing consumer benefit of communication and security.
From the perspective of a consumer, text messaging provided via short codes is no different from ‘phone to phone’ text messaging that uses a longer code. There is no reason to distinguish the regulatory treatment of short-code text messaging and ‘phone to phone’ text messaging simply because of the length of the address used to send the message,” the public-interest groups stated. “Yet, the carriers’ documents confirm that wireless carriers often discriminate against would-be providers of text-messaging services via short codes based on the content of the information or the type of services they seek to offer.”
The public-interest organizations insist wireless providers are abusing their role as gate-keepers of short codes and thereby undermining an increasingly important means of basic communications for schools, public safety, voter registration and other entities. The groups scoff at the notion that short codes are simply a medium for marketing and billing, calling the view simplistic and misleading in view of “the increasingly vital role that text messaging via short codes plays in our society and democracy.” They said short codes are being used for the United Nation’s new ‘text messaging for peace’ campaign; Mobile Voter’s effort to encourage voter registration; Qtag’s new service enabling attendees at a sporting event or a concert to contact stadium authorities about a medical situation or unruly fans; a Boston police program to curb crime by texting tips to law enforcement; and donations to the Red Cross. Such applications of short codes, according to the public-interest entities, are not included in MMA’s list of acceptable uses.
