The Ministry of Education is using text-messaging by qtags to deliver SEA results to parents & students, and to encourage registration for classes & additional testing. The program, created by imedia goes live in the Summer of 2009 and is the first of series of planned programs with the Ministry of Education in Trindad & Tobago and other locations in the Caribbean.
qtags text messaging works on a shared short-code 78247 and is operational throughout North America and the Caribbean.
Houston, TX (PRWEB) April 2, 2009 -- Auburn University Athletics has selected GuestAssist - the industry-leading spectator communication system - for use at Jordan-Hare Stadium beginning this fall.
GuestAssist - a service of Houston-based qtags - provide instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services.
Auburn is the first NCAA school to implement GuestAssist, which is currently used by a number of major sports franchises and facilities throughout North America.
"On football Saturdays, Jordan-Hare Stadium becomes Alabama's fifth-largest city, with more than 87,000 fans in attendance," said Auburn Associate Athletic Director Jeff Steele. "Maintaining safety and security and providing responsive customer service to Tiger fans is a priority for the university, and GuestAssist will improve our ability to do that efficiently and effectively.
"We selected GuestAssist because of its proven track record in the National Football League and Major League Baseball, and we're proud to be the first college in the U.S. to offer the service."
GuestAssist provides a simple text message code that will permit Auburn fans to send questions, concerns or requests via their mobile phones to the command and control center at Jordan-Hare Stadium. The number will be communicated to fans via signage, public address announcements and other means.
A single staff member can handle and respond to incoming requests
through GuestAssist's customized software interface. The operator can
send reply messages directly to the fan's phone to answer questions or
obtain more information, and, if necessary, can quickly dispatch
safety/security, medical or guest services staff to the appropriate
location.
"GuestAssist gives large venues such as stadiums, arenas and theme
parks an additional layer of security to serve their operational needs
and the ticket holders' well being," said Jeremy Konko, founder of
GuestAssist. "Text messaging is the ideal communications vehicle in
loud stadiums like Jordan-Hare, and it allows for secure, anonymous
communication and real-time response."
GuestAssist will also provide Auburn with post-event reporting and analysis of guests' concerns to help the team's front office improve staffing, fine-tune security procedures and better understand fans' common questions and further concerns.
Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About GuestAssist
GuestAssist is an enterprise feedback management platform that gives
your customers easy access to you, and gives you a vehicle to engage
them. It is text and web-based and allows stadiums, conferences, event
managers and hoteliers to talk to their guests via text messages using
their own mobile phones. GuestAssist is currently licensed for use at
venues across North America, such as:
About qtags llc
qtags llc designs and provides mobility solutions that ENGAGE
customers, call them to ACTION and help them REMEMBER the message.
qtags offers program solutions to stadiums, arenas, conference centers,
government agencies and corporations throughout the United States,
Canada and the Caribbean. Learn more at www.GuestAssist.net.
Houston, TX (PRWEB) March 30, 2009 -- Canucks Sports & Entertainment, parent company of the National Hockey League's Vancouver Canucks, have selected the industry-leading GuestAssist spectator communication system for use at General Motors Place.
GuestAssist provides instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services. The Canucks are the first NHL team to implement GuestAssist, which is currently used by a number of major sports franchises and facilities throughout the U.S.
"Canucks Sports and Entertainment is dedicated to ensuring our guests at General Motors Place have an outstanding fan experience," said Chris Zimmerman, President and CEO, Canucks Sports & Entertainment. "GuestAssist will improve our ability to provide a safe, secure and responsive environment for Canucks fans at General Motors Place. GuestAssist is an industry leader in stadium communication services, with a proven track record in a wide range of facilities that host professional and college sports and we believe this new service will allow our fans to better enjoy the game."
GuestAssist provides a simple text message code that will permit fans to send questions, concerns or requests via their mobile phones to the command and control center at General Motors Place. The number will be communicated to fans via signage, public address announcements and other means. A single staff member can handle and respond to incoming requests through GuestAssist's customized software interface. The operator can send reply messages directly to the fan's phone to answer questions or obtain more information, and, if necessary, can quickly dispatch safety/security, medical or guest services staff to the appropriate location.
"With GuestAssist, venues such as stadiums, arenas and theme parks have an efficient and cost-effective layer of security to serve their operational needs and the ticket holders' well being," said Jeremy Konko, founder of GuestAssist. "We're proud of the many positive success stories we hear from venues that are able to respond more quickly and effectively to fans' concerns and needs."
GuestAssist will also provide the Canucks with post-event reporting and analysis of guests' concerns to help the team's front office improve staffing, fine-tune security procedures and better understand fans' common questions and further concerns. In addition to the Canucks, GuestAssist is expanding its customer base to a wide range of other major college and professional sports venues and even non-sports events such as concerts and festivals, Konko said. Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About GuestAssist
GuestAssist is an Enterprise Feedback Management platform that gives
your customers easy access to you, and gives you a vehicle to engage
them. It is text and web-based and allows stadiums, conferences, event
managers and hoteliers to talk to their guests via text messages using
their own mobile phones. GuestAssist is currently licensed for use at
venues across the U.S. such as:
About qtags, llc
qtags llc designs and provides mobility solutions that ENGAGE
customers, call them to ACTION and help them REMEMBER the message.
qtags offers program solutions to stadiums, arenas, conference centers,
government agencies, and corporations throughout the United States,
Canada and the Caribbean. Learn more at www.GuestAssist.net.
From the Democrat & Chronicle - 10/31/08:
In an effort to make Ralph Wilson Stadium more fan friendly, the Bills will debut a text-messaging system Sunday when they host the New York Jets that will allow fans to report problems or emergencies in their sections via their cell phone.
The system, called GuestAssist, will allow fans to send text messages to stadium personnel who can then assist them with their problem, be it a health emergency or dealing with an unruly fan sitting next to them.
"We're always looking to do new things, and this just kind of made sense," said Andy Major, the Bills executive director of marketing
From 10/20 Article by Don Muret - Staff writer -
More news about GuestAssist - the security system adopted by NFL teams and others to provide a quick, anonymous way for fans - event attendees to communicate with security teams and keep the environment safe.
The advent of text messaging as a preferred method of communication has made managing NFL crowds more effective, according to stadium operators and security officials. Twenty-six of the 32 NFL teams have incorporated a text message system at their facilities, and league officials expect …
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Mark Yost in the 10/14 Wall Street Journal article
discusses the benefits of using text-messaging based services to provide customer security and satisfaction at NFL events.
One continuing problem, he said, is that about 45,000 of the Eagles' 70,000 fans come through the gates in the 45 minutes just before kickoff. Obviously a few troublemakers get through, so the Eagles have two systems to help corral them.
The Linc was the first NFL stadium to have a text-messaging system that allows fans to anonymously report trouble. They simply text their section and seat number and security comes down. "I have 3,000 people on my staff, but with anonymous texting I have 70,000 eyes that can help me, as well," Mr. Bonacci said.
The text-messaging system used by the Philadelphia Eagles and 14 other NFL teams is GuestAssist.
From Marketing Shift
We often hear about the dangers from text messaging during driving, but here's an example of how texting can increase your saftey.
Anyone who's crammed into a major stadium for a concert or sports game knows there's truth to the saying that there's an idiot in every crowd. In fact, at virtually any college or pro football game, you may find hundreds of them, screaming cursewords,smoking, harrassing other fans,throwing food, or just ruining your family's gameday experience.
For years, the only way to deal with these misfits was to squeeze your way down the aisle to try and find the nearest usher or security guard, but that's not such an easy task when you're wedged in a 12-inch seat, side-by-side in a section of hundreds of people. It's also a frightening prospect to think that you could be stuck during a medical emergency. The NFL remedied the problem of poor fan behavior by banning any drunks from entering a game. Ten stadiums also added the text service called Guest Assist.
With GuestAssist fans can instantly contact a stadium's staff for security or service via a simple text message code to the stadium's control center, and the response is sent to the source. Fans can also get info about the nearest bathrooms,concession stands, etc, with the service. GuestAssist also provides the stadium's front office with valuable data for reviewing their customer service performance.
The press release explains:
Operators receive a visual and audible alert on the arrival of inbound guest requests, and can monitor and respond to text message inquiries from stadium guests. Administrators can view, export and print an archived history of communications with stadium guests and fans for efficient post-event analysis.
