GuestAssist is pleased to announce that the Montreal Alouettes of the Canadian Football League will be the first CFL team providing their unique fan texting service to fans at Percival Molson Stadium this coming season. The Alouettes join a growing list of teams and venues that are using GuestAssist to deliver an elevated game day experience for ticket holders. These include stadiums and arenas in the NCAA, NFL, MLB, NHL, MLS and now the CFL.
"We are very pleased with our growth
in Canada with end users from the NHL, MLS and now CFL adopting GuestAssist.
GuestAssist allows guests to use their cell phones to text a venue
specific keyword into stadium operations, opening a discreet conversation.
Issues relating to security, medical and guest services can be qualified
quickly and the appropriate personnel can be dispatched to serve the
guest", said GuestAssist founder Jeremy Konko.
"Montreal Alouettes fans are passionate about their team and football. Ownership is committed to providing the best game day experience possible and believe that GuestAssist will help us deliver on that commitment. Our guests are our most valued asset and we believe the GuestAssist platform opens a new communication channel that will support and grow that valued relationship ", said Mark Weightman, VP, Operations and Events.
“GuestAssist gives large venues such
as stadiums, arenas and theme parks a proven tool for communicating
with customers and managing and responding to operational needs and
ticket holders’ requests,” Konko said. “Text messaging is the
ideal communications vehicle in loud stadiums and it allows for secure,
anonymous communication and real-time response.”
GuestAssist will also provide the Alouettes
with post-event reporting and analysis of guests’ concerns to help
the team’s front office improve staffing, fine-tune security procedures
and better understand fans’ common questions and further concerns.
Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About the Montreal Alouettes
A charter member of the Canadian Football
League, the Montreal Alouettes were founded in 1946 and have won five
Grey Cups. The East Division's most successful team over the last decade,
the Alouettes have won six division titles since 2000 and are the current
defending division champions. The Alouettes play their home games at
Montreal's Percival Molson Stadium. For more information, visit MontrealAlouettes.com.
About GuestAssist
GuestAssist is an enterprise feedback management platform that gives your customers easy access to you, and gives you a vehicle to engage them. It is text and web-based and allows stadiums, conferences, event managers and hoteliers to talk to their guests via text messages using their own mobile phones. GuestAssist is currently licensed for use at venues across North America, such as:
• Yankee Stadium (New York Yankees)
- Rangers Ballpark in Arlington (Texas Rangers)
- Georgia Dome (Atlanta Falcons)
- Lincoln Financial Field (Philadelphia Eagles)
- Cleveland Browns Stadium (Cleveland Browns)
- Heinz Field (Pittsburgh Steelers and University of Pittsburgh)
- M & T Bank Stadium (Baltimore Ravens)
- Giants Stadium (New York Giants and New York Jets)
- FedEx Field (Washington Redskins)
- Ford Field (Detroit Lions)
- MacAfee Coliseum (Oakland Raiders)
- Texas Stadium (Dallas Cowboys)
- Invesco Field (Denver Broncos)
- Ralph Wilson Stadium (Buffalo Bills)
- Gillette Stadium (New England Patriots)
- Lucas Oil Stadium (Indianapolis Colts)
- RFK Field (DC United)
- BMO Field (Toronto FC)
- Jordan Hare Field (Auburn University)
- GM Place (Vancouver Canucks)
