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qtags offers GuestAssist program solutions to stadiums, arenas, conference centers, government agencies, and corporations throughout the United States, Canada and the Caribbean. Learn more at www.GuestAssist.net.

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GuestAssist Stadium


GuestAssist Stadium is a web-based communications service that enables one-to-one text messaging communications between fans and guests and central stadium or facility operations. A stadium guest in need of assistance may use their mobile phone to text a stadium- or event-specific keyword to a designated 5 digit phone number. Each request is instantly routed to the GuestAssist web-based Communications Center. Stadium or Event operations personnel can monitor and respond to guest inquiries on a real-time basis and dispatch support, security or medical staff to the guest's location as needed.Picture 2

Stadium personnel can access the GuestAssist Communications Center from any browser-enabled PC or Mac with a connection to the Internet. Each GuestAssist account is provided a unique URL address and access privileges for Operators and Administrators, with which they may access the GuestAssist Communications Center. Operators receive a visual and audible alert on the arrival of inbound guest requests, and can monitor and respond to text message inquiries from stadium guests. Administrators can view, export and print an archived history of communications with stadium guests and fans for efficient post-event analysis.

GuestAssist in the News

  • Montreal Alouettes Select GuestAssist READ
  • Vancouver Canucks Team Up with GuestAssist to Improve Fan Experience, Security READ
  • BMO Field Using GuestAssist to Improve Fan Experience - Fans at BMO Field Can Use Text-Messaging for Assistance READ
  • Auburn University Partners with GuestAssist to Improve Fan Experience and Security READ
  • Yankees select GuestAssist by qtags to Improve Fans' Game day Experience READ
  • "Unruly Fans at Games Not Just Faces in Crowd", The New York Times READ
  • A security tool or the 'rat line'? NFL targeting the unruly fan - USA Today READ
  • Qtag's new service enabling attendees at a sporting event or a concert to contact stadium authorities READ
  • Fans can report problems via text messaging READ
  • NFL Teams turn to GuestAssist to Improve Fan Experience READ
  • "NFL's Eagles Tackle Drunken, Rowdy Fans", Wall Street Journal
    "I have 3,000 people on my staff, but with anonymous texting I have 70,000 eyes that can help me, as well..."
     - Leonard Bonacci, Director of Event Operations,
       Lincoln Financial Field
    READ




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